What time do we leave?

Check-in on January 20, 2017 will begin promptly at 11:00 AM. You MUST be on the ship no later than 4:00 PM as Jam Cruise 15 will set sail at 6:00 PM. NO EXCEPTIONS!!

What time do we return?

On January 25, 2017, disembarkation is scheduled to begin at approximately 8:00 AM.

What is included with my fare?

Access to all of the music, a five night stay in the cabin of your choice, all meals in the main dining rooms, select restaurants, non-carbonated beverages (water, non-speciality coffee, tea, juices, etc), and use of the ship’s pools and fitness center. 

What is NOT included in my fare?

Transportation to/from Port Miami, shore excursions, sightseeing, meals ashore, meals in specialty and à la carte restaurants, wine, beer, liquors, cocktails, sodas, bottled/mineral water, laundry, medical expenses, spa, beauty salon, casino gaming, onboard shopping and all other items of a personal nature.  

*In the event that the cost of fuel increases between now and the time Jam Cruise 15 sails, a fuel surcharge will be imposed onto Jam Cruise, LLC from Norwegian Cruise Line. The fuel surcharge will be added to each passenger, not to exceed $30 per passenger.  The surcharge will be applied to the passenger's cabin costs and must be paid in full by January 20, 2017 in order to board the ship for Jam Cruise 15. All passengers will be notified via email if such a fuel surcharge will be added to the cost of the cabin. If such a fee is imposed, the credit card on file for the primary guest will be charged. 

How many meals are included each day?

Breakfast, lunch and dinner plus several late night food options are all included. Food is available nearly around the clock.

Will vegetarian & gluten-free options be available?

Yes. The Norwegian Pearl has a variety of food available to guests with various dietary needs.  There will be vegetarian & gluten-free options available at all meals. If you haven't already, please update "Your Profile" by logging into your Cloud 9 account and completing the Dietary Request field box. 

What will I need money for once onboard?

While onboard, all alcohol and soft drinks (not including tea, coffee & juices) will be charged to your Cruise Card card. Upon check-in, you will establish credit for your Cruise Card card using a Visa, MasterCard, Discover or American Express. You must either put down a credit card or you may open a Cruise Card card with a $200 cash deposit. All official Jam Cruise 15 merchandise and band merchandise can only be paid with a Cruise Card.

Are there ATMs onboard?

Yes. The ATM is located in the Casino on Deck 6.

Is there internet access on the ship?

For those of you who cannot leave the "real" world behind, the Internet Cafe on deck 7 midship by the Art Gallery is open 24 hours.  Wireless access is also available in selected areas throughout the ship.  Rates will be available onboard

How many shows will each band be playing?

Most bands onboard will be performing two scheduled shows, however bands with an (*) will only be performing one show....and who knows what other jam sessions might arise in the Jam Room!

When is the music? At night or during the day?

Music will kick off with a sail away party on the first day of the cruise, continuing nearly until dawn. Once Jam Cruise is at sea, music begins daily around 11:00 AM on the pool deck and essentially goes around the clock.

When will the music schedule be available?

We're excited to announce that the music schedule has officially been released! Find the breakdown here

What different amenities can I enjoy on the ship?
  • Fitness center, table tennis, swimming pools, and yoga will be offered onboard!
  • Full service Spa and Salon*
  • Casino offering slot machines, craps, blackjack, roulette, poker, and bingo*
  • Laundry Services*
  • Internet Cafe*
*additional charge once onboard
In addition to the shows, will there be any activities?

Jam Cruise 15 feels it's important for those taking part to experience things they wouldn't otherwise be a part of, like music workshops, autograph signing sessions, fan friendly events and many other forms of non-music entertainment. Positive Legacy, Cloud 9's non-profit arm, will be organizing a service project in port for artists and fans to participate in to benefit the communities visited. 

What can we do when we get off the ship?

The Norwegian Pearl offers many land excursions while in port. Go parasailing, scuba diving, snorkeling and more. Packages will be available for purchase onboard.

Is there a dress code on the ship?

No. Think Jam Cruise casual for the entire time. Stay tuned for announcements on special theme nights!

Can I watch television or movies?

Yes.  All staterooms are furnished with televisions. Check out our very own Jam Cruise TV or catch a movie while you are in your cabin.

Are hair dryers provided?

Yes. Suites contain a hand held dryer; all other cabins have hair dryers in the desk drawer.

In case of emergency, how can I be contacted on the ship?

While the ship is at sea, guests can be contacted by telephone via the ship's radio office. Please note that satellite communication is very expensive. To contact the ship, dial the number below and when asked, select  "The Pearl"  You will then be promted to enter a credit card number.  Once the credit card number has been approved, you will be connceted to the Norwegian Pearl.  Your credit card will be charged $7.95 per minute

Emergency number to to contact the Norwegian Pearl  (888) 627-4477


Are we allowed to decorate our cabin doors onboard the ship?
No, unfortunately door decorations will not be permitted on Jam Cruise 15 - as per request of the cruise line. This policy will be upheld by a mandatory payable fine. Please respect our ship and our home at sea!